Start with the feedback you already have.
Upload CSV or Excel files containing reviews, surveys or support conversations. Keep the original text, source and date together—no account integrations needed to get started.
Customer feedback intelligence
Less noise.
More hidden insight.
Your customers are telling you more than a rating can show. Turn scattered feedback into connected patterns, overlooked problems and clear next actions.
Built for independent brands, e-commerce teams and growing businesses.
Scattered voices → connected intelligencePATTERNWISE / 01
Our standard. No shortcuts.
Evidence before claims
Uncertainty made explicit
Built for smaller teams
From feedback to focus
A better question than “Are customers happy?”
Ask what they repeatedly experience—and what your business should do about it.
Start with your own dataFind the pattern, not just the sentiment.
Hidden Insights connects different descriptions of the same frustration. Explore recurring themes, unmet needs and the evidence behind each finding.
Leave with a decision, not another chart.
Get specific next actions with an explanation of why they matter. Separate observed facts from inferred explanations and experiments worth testing.
The signature feature / Hidden Insights
Different words.
The same underlying problem.
A confusing guide, a difficult installation and a slow first setup may point to one onboarding issue. Patternwise helps connect the evidence without treating a hypothesis as a fact.
Always follow the evidence.
Inspect original feedback, assess confidence and decide what deserves investigation. When there is not enough data, the answer should say so.
The intelligence roadmap
Business Opportunities
Planned: uncover underserved needs and turn promising ideas into experiments—not claims of proven demand.
Trends & AI analyst
Planned: investigate emerging issues and ask questions grounded in your own uploaded feedback.
Decision-ready reports
Planned: share evidence and prioritised recommendations in accessible PDF reports.
Room to grow
Small-business ambition.
Not enterprise overhead.
Our proposed subscription structure is below. Prices and limits are initial targets, not final commitments; roadmap features will roll out in phases.
Starter
€19 / month
500 entries/month · One workspace · Sentiment and topics · Limited Hidden Insights
Growth
€59 / month
3,000 entries/month · Advanced patterns · Planned opportunities, AI analyst and PDF reports
Professional
€149 / month
10,000 entries/month · Planned multi-brand comparisons, team access and extensive reporting
Check current availability and checkout options below.
Free
For individuals getting started
$0/month
- 1 workspace
- Up to 3 team members
- Basic analytics
- Community support
Your next decision starts here
Stop collecting feedback.
Start connecting it.
Bring your customer voices into one workspace. Find what deserves your attention next.